Aug 14 2008
Have I ever mentioned how much I lurve Netflix?
I signed up for the el cheapo program with Neflix (one DVD at a time, only limit on the number per month is how fast I can watch them and get them back in the mail). A little while later, they sent me a notification that they were reducing the price. REDUCING. When was the last time anyone REDUCED the price of anything? Sometimes companies do that to lure in new customers, but existing customers are stuck with whatever deal they signed up for (*cough* cable *cough* phone company). Not Netflix. I didn’t even have to ask. I fell in lurve with Netflix that very day.
But that’s not the end of this lurve affair. Not by a long shot.
Once I received a disk that had been gouged in the auto mail sorter. I filled out the online form letting them know the disk was damaged. They emailed me within MINUTES to say they were sending a replacement, and I had it the next day.
Today, I get an email from Netflix apologizing profusely for a delay in sending my next DVD because their shipping system is down. They’re giving me a CREDIT to compensate me for my inconvenience. Keep in mind, I’ve been known to leave a disk sitting around unwatched for 2 weeks because I can’t be bothered to watch it, but if they can’t send one to me INSTANTLY, they offer me an apology and money.
I want to marry Netflix.
In a world where consumers have become resigned to getting shafted every time they deal with a business, it’s a treat to find one that doesn’t screw you over. But one that goes out of their way to treat you right…
True lurve.
August 14th, 2008 at 9:32 am
Serioulsy?
Damn. I thought only LL Bean had service like that.
You sold me. I’ve been dying to play with them anyway.
August 14th, 2008 at 12:17 pm
They’re awesome.
And even with the el cheapo plan, if I watched a movie the day it arrived and stuck it back in the mail the next day, I could easily get 7 or 8 movies a month, which works out to a little over $1 each. For as many people as I can fit in my living room. Lounging in comfort. Eating whatever we want. Pausing if somebody has to go tinkle or say something or recreate a fight scene (not that we ever do that…).
And since we’re almost at the point where the DVD comes out the day after the movie leaves the theater, there’s really no reason to spend $5 on gas driving to the theater to blow $30 on two tickets, Death Popcorn, and a cup of ice with a drizzle of soda and have some moron kicking the back of your seat for two hours.
August 14th, 2008 at 1:17 pm
And it’s not just theatrical movies! There’s a boatload of research kind of material you’re not likely to find if you walk into the video store on the corner. Want to set a story in a city you’ve never been to? You can probably find some DVDs that will plunk you down in the middle of that city so you can see it and really get a feel for it. They have all the History Channel stuff… et cetera, et cetera.
Some more.